Booking, cancellation, refund & privacy terms

Effective for online bookings: Please review these terms before submitting payment proof. Contact us before paying if you need clarification.

Booking approval

A submitted receipt does not by itself confirm a court. A booking is confirmed only when its status is approved and the customer receives confirmation. Payments that arrive after a capacity hold expires are preserved for staff resolution.

Cancellations, changes and no-shows

You may cancel for a full refund or request one reschedule by contacting us at least 24 hours before the booked start. Rescheduling is subject to availability. Cancellations inside 24 hours and no-shows are non-refundable, except for documented emergencies or when Veyra approves an exception. No administrative fee is charged for an eligible cancellation or refund.

Refunds

Veyra will provide a full refund when it cancels or cannot honor a paid booking. Eligible customer refunds are normally processed within 5–10 business days through the available original or manual payment route. Staff records refund amounts and payment references against the booking.

Privacy

Veyra uses booking contact details and payment proof only to review, administer, support, reconcile, and defend court reservations. Access is limited to authorized organizers. Booking contact details, customer notes, and receipt files are deleted or anonymized 730 days after the booking is created. Veyra keeps the remaining non-identifying booking and accounting record as needed for operations and legal obligations. Privacy questions may be sent to veyra.sports1@gmail.com.

Support

Email veyra.sports1@gmail.com. Support is monitored daily from 9:00 AM to 8:00 PM Asia/Manila, with a normal response target of 24 hours. Paid-capacity conflicts are prioritized for same-day review.