Booking, cancellation, refund & privacy terms

Effective for online bookings: Please review these terms before submitting payment proof. Contact us before paying if you need clarification.

Booking approval

A submitted receipt does not by itself confirm a court. A booking is confirmed only when its status is approved and the customer receives confirmation. Payments that arrive after a capacity hold expires are preserved for staff resolution.

Cancellations, changes and no-shows

Once paid, a booking cannot be cancelled or refunded, but it can be rescheduled. You may request one reschedule by contacting us at least 24 hours before the booked start. Rescheduling depends on court availability. Reschedule requests made inside 24 hours and no-shows are not accepted, except for documented emergencies or when Veyra approves an exception. No administrative fee is charged for an eligible reschedule.

Refunds

Paid bookings are non-refundable. The only exception is when Veyra cancels or cannot honor a paid booking: you may then choose another available schedule or a full refund. Refunds are normally processed within 5–10 business days through the available original or manual payment route. Staff records refund amounts and payment references against the booking.

Privacy

Veyra uses booking contact details and payment proof only to review, administer, support, reconcile, and defend court reservations. Access is limited to authorized organizers. Booking contact details, customer notes, and receipt files are deleted or anonymized 730 days after the booking is created. Veyra keeps the remaining non-identifying booking and accounting record as needed for operations and legal obligations. Privacy questions may be sent to veyra.sports1@gmail.com.

Support

Email veyra.sports1@gmail.com. Support is monitored daily from 9:00 AM to 8:00 PM Asia/Manila, with a normal response target of 24 hours. Paid-capacity conflicts are prioritized for same-day review.